Support
Frequently asked questions
Everything you need to know about care, verification and booking with TemiNest.
How does TemiNest verify caregivers?+
Every professional completes identity verification, reference checks, background screening, a medical assessment and a skills assessment before they can be placed. Their verification status is visible to you through a Trust Passport™.
How quickly can I get care?+
For most services we can recommend suitable, verified professionals within hours of your request. Emergency care is prioritised and escalated immediately.
What is a Care Confidence Score™?+
It's a live 0–100 score for each professional, calculated from verification, training, experience, performance, attendance, feedback and compliance — so you can judge confidence at a glance.
Can family members stay informed?+
Yes. Family Circle™ is a secure space where authorised family members receive care updates, view visit history, approve changes and communicate with the team.
How do payments work?+
You receive a clear quote, then pay securely online via Paystack or Flutterwave. Invoices and receipts are always available in your account.
What areas do you cover?+
We currently operate across Lagos, with plans to expand to additional states and countries. Contact us to confirm coverage for your area.
Can I change or cancel a booking?+
Yes, subject to our booking policy. Speak to your Care Coordinator and we'll do our best to accommodate changes.