Frequently asked questions

Every professional completes identity verification, reference checks, background screening, a medical assessment and a skills assessment before they can be placed. Their verification status is visible to you through a Trust Passport™.

We aim to recommend suitable, verified professionals as quickly as possible after your request. Emergency requests are prioritised and escalated immediately.

It's a live 0–100 score for each professional, calculated from verification, training, experience, performance, attendance, feedback and compliance — so you can judge confidence at a glance.

Yes. Family Circle™ is a secure space where authorised family members receive care updates, view visit history, approve changes and communicate with the team.

Every family's needs are different, so we don't publish fixed prices. After a short, no-obligation conversation we'll send you a clear, tailored quote based on the service, the hours and the level of care required.

You receive a clear, itemised quote first. Once you're happy, you can pay securely online via Paystack or Flutterwave, and invoices and receipts are always available in your account.

We currently operate across Lagos, with plans to expand to additional states and countries. Contact us to confirm coverage for your area.

Yes, subject to our booking policy. Speak to your Care Coordinator and we'll do our best to accommodate changes.